How do I reset my Smoothwall password? (Post Inverness-9 / Kenilworth-4)

Article #: Product Castle
1667 All Inverness-9 / Kenilworth-4 and above


How to reset the different types of passwords on your Smoothwall.


You need to change the Smoothwall root or admin password


Recovering the Web Interface admin password:

To change the admin password, you will need to log on to the Smoothwall as the root superuser in an SSH session:

1.Connect to your Smoothwall via a console using the SSH protocol on port 222 (typically, via an application such as Putty or terminal).

2.Log in as the root user.

3.From the command line, type setup and press ENTER.

4.Press ENTER on Change admin password.

5.Enter the new credentials and press OK.

Note: Although there is an option in the setup menu to change this root password, you cannot access the setup menu without the root password

Resetting root password on a Smoothwall

Resetting root password on a Smoothwall

If the original root password cannot be found, you will have to create a new one. To do this, the Smoothwall will need to be rebooted into single user mode as the root password cannot be set in the user interface.

1.Ensure you have a keyboard and monitor (or console cable session) connected to the Smoothwall.

2.Reboot the box and hold the shift key until the GRUB boot loader appears. Note that if you are using your own hardware, it may be the DEL key to enter the GRUB menu or if you are using a serial console cable you may have to hold the escapse key

3.You will see 2 options:

Smoothwall GNU/Linux

Advanced options for Smoothwall GNU/linux

4.Highlight Smoothwall GNU/Linux and press e to edit.

You will be taken to an output box with setparams 'Smoothwall GNU/Linux'.

5.Look for the line containing the UUID. It will look something like this:

6.Use the arrow keys to navigate between ro and rootflags after the UUID and type the word single to look like the screenshot below:

7.Press CTRL-X or F10 to continue booting

8.The box will appear to boot as normal, but when the boot is completed, instead of seeing:


you will see:

root@smoothwall /]#

9.Type setup and press ENTER. This will take you into the setup menu where you can reset the root password by using the change root password option.

10.When you have reset the root password, reboot the box using the following command:

shutdown -r now

This issues a shutdown and reboot command with the time parameter set as immediate. Please then test the root password.


Last updated: Author: Contributions by:
20 September 2017   Stuart Bishop