Why can't I register my Smoothwall?

Article #: Product Castle
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Unable to register the Smoothwall.


A Warning appears at the top of every page of the Smoothwall administration user interface advising registration is being attempted.

If the Smoothwall fails to register, licenses, modules, and updates will not to be uploaded or installed. The Smoothwall needs to be connected to the Internet and registered before any continuing with normal operations.


The most common causes are:

Once the cause has been corrected, you can retry the registration with the Retry registration request button contained in the Warning.


Last updated: Author: Contributions by:
30 August 2016   Tanja