Why can't I install Smoothwall updates and modules?

Article #: Product Castle
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Summary

Troubleshooting when updates and modules fail to install

Problem

Unable to install updates or modules.

Solution

The most likely cause is that your Smoothwall:

  • is not connected to the Internet
  • has not registered or cannot register itself with our registration servers
  • or is unable to resolve the hostnames needed to authorize module and update installations.

If an update install fails, further information can be found in the systems logs:

  1. Go to Reports > Logs > System.
  2. Change Section to be Update transcript.
  3. Select the date period.
  4. Click Update.
  5. This will advise if the update or module requires a previous update.

See Also

Attribution:

Last updated: Author: Contributions by:
30 August 2016   Tanja