Why can't I install Smoothwall updates and modules?

Article #:

Product

Castle

1597

All

All

Summary

Troubleshooting when updates and modules fail to install

Problem

Unable to install updates or modules.

Solution

The most likely cause is that your Smoothwall:

is not connected to the Internet
has not registered or cannot register itself with our registration servers
or is unable to resolve the hostnames needed to authorize module and update installations.

If an update install fails, further information can be found in the systems logs:

1. Go to Reports > Logs > System.
2. Change Section to be Update transcript.
3. Select the date period.
4. Click Update.

This will advise if the update or module requires a previous update.

See Also

Attribution:

Last updated:

Author:

Contributions by:

30 August 2016

 

Tanja

 

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