Updating to Hearst-1 has failed, why is this?

Article #:

Product

Castle

#

 

Hearst-0

Summary

The update failed when updating to Hearst-1

Problem

I have tried to update to Hearst-1, but received the error message Installation of Hearst-1 failed. Your current release level is Hearst-0. Reboot your Smoothwall to retry this upgrade. In order to complete the upgrade process, your system will reboot itself 3 times automatically.

Solution

1. Open a SSH PuTTy session, with port 222, and write the following command;

download-reinstall-tarball

2. When the process has finished (the system should say “ready to install on next reboot”), reboot the system by typing;

reboot

3. The system will then reboot and start installing Hearst, this can take some time so please be patient and ensure that the system is not powered off part way through.

Attribution:

Last updated:

Author:

Contributions by:

18 July 2017

Natasha Jones

 

 

 


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