SSL Login Error Codes

Article #:

Product

Castle

1687

All

All

Summary

When you get a login error using SSL Login you can retrieve the error code information used by the SSL login application to help find out what went wrong.

Problem

SSL Login Error Codes

Solution

Once you have an error page view the source. About 5 lines down you will see:

!-- [SSLLOGIN]<username>:<errorcode>:<refresh_time>:<client_ip>: --

where:

username is self explanatory.
errorcode will be:
0 — No error
1 — Bad security key on refresh. Key has timed out
2 — Security key expired on logout
3 — Security key bad on logout
4 — Internal Server Error: Could not connect to Auth to insert refresh IP
5 — Internal Server Error: Auth did not respond to request to insert refresh IP
6 — Licence Error: Too many users, please contact your administrator
7 — Too many concurrent logins
8 — Internal Server Error: Insert IP refresh failure
9 — Internal Server Error: Could not connect to Auth to request log in
10 — Internal Server Error: Auth did not respond to request to log in
11 — Login Failed
12 — Internal Server Error: Could not connect to Auth to insert IP
13 — Internal Server Error: Auth did not respond to request to insert IP
14 — Internal Server Error: IP insertion failed
15 — Internal Server Error: Could not connect to Auth to Logout
16 — Internal Server Error: Auth did not respond to request to logout
17 — Logout Failed
18 — Logout was successful
19 — Internal Server Error: Unknown Error
20 — Security key expired before refresh
21 — Internal Server Error: Could not connect to Auth to verify IP
22 — Internal Server Error: Auth did not respond to request to verify IP
23 — You are already logged on
24 — You have been automatically logged out
25 — Invalid user supplied at logout
99 — Fatal internal error: Please contact your administrator

99 is generated internally by SSL Login.exe and should not appear, contact Smoothwall support

refresh_time is the refresh time in seconds
client_ip is where the Smoothwall saw the request come from.

SSL Login uses this to determine if it might be getting NAT-ed along the way

For example:

!-- [SSLLOGIN]me:11:570:192.168.72.212: --

See Also

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30 August 2016

 

DMT

 

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