The LCD display on my Smoothwall appliance is not working after a re-installation

Article #:

Product

Castle

1846

All

SP10 (ISO release)

Summary

I have reinstalled my appliance with an SP10 ISO and now the LCD display doesn't work

Problem

Smoothwall-supplied ISOs cannot differentiate between older and newer appliances.

Solution

You can resolve this by manually determining the appliance type via the command line:

1. Log into the command line of the Smoothwall. Typically, this is via an SSH session — see https://help.smoothwall.net/Latest/Content/ui/admin/remote.htm
2. Type the following:

vi /settings/main/productdata

3. Press the INSERT key to edit the file.
4. Find the line

CAP_CASWELL=Y

5. Change this to read:

CAP_CASWELL=N

6. Press the ESCAPE key, then type:

wq!

This will write the changes and exit the file editor.

7. Reboot your appliance.

See Also

Attribution:

Last updated:

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Contributions by:

29 July 2016

 

DMT

 

 

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