How to get Prowise Presenter to work correctly through the Web Filter

Article #: Product: Castle:
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Summary:

This article explains how to get the App Prowise Presenter to work correctly through Smoothwall.

Problem:

With Decrypt and Inspect enabled there are some applications that do not work correctly or have undesired results. This unfortunately happens with Prowise.

Solution:

The following document will outline the procedure of how to set up a custom category to Allow Prowise to work without turning off Decrypt and Inspect.

  1. To create a new category, go to Guardian -> Policy Objects -> Categories. Under manage categories enter the name of the new category e.g. Prowise
  2. Under the Domain/URL filtering add the following:
    • presenter.prowise.com
    • proconnect-p02.prowise.com
    • config.prowise.com
    • proconnect.prowise.com
    • proconnect-p00.prowise.com
    • proconnect-p01.prowise.com
    • data.prowise.com
    • proconnect-beta.com
    • proconnect-p03.prowise.com
  3. Click Save.
  4. Now the category is created you can add the policy. Go to Guardian > HTTPS Inspection > Manage Policies > Create new Policy.
  5. Create a policy with the following attributes:
    • Who > Everyone*
    • What > Prowise
    • Where > Everywhere*
    • When > Always*
    • Action > Do not Inspect
    • *Change these based on your own needs.

  6. Make sure the Enable Policy option is selected and click Confirm.

Attribution:

Last updated: Author: Contributions by:
19th April 2018 Jonathan McKeague