Why am I getting "Unable to connect to activation service" when using Subtext?

Article #:

Product

Castle

1835

 

All

Summary

 

Problem

When downloading purchased books on the iPad application Subtext, the user receives an error message — Unable to connect to activation service.

This issue occurs because the application sends requests with a 100-continue header, and does not honor the proxy's request to resend without it.

Solution

1. Go to Web proxy > Web proxy > Settings.
2. Click Advanced.
3. Scroll down to HTTP Strict Mode, and select Disable.
4. Click Save and restart.

Attribution:

Last updated:

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Contributions by:

23 August 2016

 

DMT

SK

 

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