Why do Online Banking Apps Not Work Through the Web Filter?
Article #: |
Product |
Castle |
---|---|---|
KB-52 |
Guardian |
All |
Summary
Problem
As online banking apps use HTTPS, you may find they do not work when Decrypt and Inspect is enabled.
Solution
A "Do not inspect" policy needs to be set up for Online Banking:
1. | Go to Guardian > HTTPS inspection > Policy wizard. |
2. | Create a new policy with the following attributes: |
• | Who — Everyone* |
• | What — Online Banking |
• | Where — Everywhere* |
• | When — Always* |
• | Action — Do not inspect |
• | Make sure Enable Policy is selected |
*You should change these based on your own needs.
3. | Click Confirm. |
4. | Verify that filtering by the certificate name is enabled for the interface that online banking traffic will use: |
a. | Go to Web Proxy > Authentication > Manage Policies. |
b. | From the Transparent authentication policies table, locate the relevant policy containing the interface used by online banking traffic and the authentication method used by online banking users. |
c. | Click Edit. |
d. | Ensure Behavior is set to Filter using name from certificate. |
5. | Restart the web proxy. |
Attribution:
Last updated: |
Author: |
Contributions by: |
---|---|---|
27 January 2017 |
Jonathan McKeague |
SN |