How do I allow access to iTunes®?

Article #:

Product

Castle

1738

Guardian

All

Summary

How to configure the Guardian web filter to allow iTunes access.

Problem

Users are unable to get through to iTunes when going through the Guardian web filter.

Solution

The iTunes application accesses multiple different domains. Those domains are sometimes changed by Apple®. Smoothwall have created a category called iTunes to help; we will add any new domains to the iTunes category as they are being used by Apple. Guardian will be updated every time you refresh the blocklist (System > Maintenance > Licenses).

To allow access, you should create a whitelist policy for the iTunes category, and exclude it from authentication for the relevant groups.

1. From the Smoothwall administration user interface, add the following categories to authentication exceptions:
SSL/CRL
Software Updates
Authentication Exceptions
iTunes
2. Create a web filter policy with the following:
Who: Everyone 
What: Authentication Exceptions, SSL/CRL, Software Updates, iTunes
Where: Everywhere
When: Always
Action: Whitelist
3. Move the newly created policy above any block or blanket block policy in place for the Unauthenticated IPs group in the Web filter polices table.

You may have this group in a policy folder in position 2 in the table by default if you did not have Unauthenticated IPs allowed to use the web proxy prior to migrating.

Attribution:

Last updated:

Author:

Contributions by:

23 August 2016

 

Tanja

SK

 

 

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