Using School Asset Manager for iOS

Article #:

Product

Castle

1790

Guardian

All

Summary

You are using the School Asset Manager application on iOS and media uploads fail.

Problem

This application does not support the use of a proxy and will need to be excluded from filtering.

Solution

Whitelisting Domains

Create a whitelist rule for the following domains:

schoolassetmanager.co.uk
control.premiumassetmanager.com

Authentication Exceptions

If you are using this application on a non-iOS device and are using NTLM authentication, you may also need to add these domains into Authentication Exceptions:

Browse to Guardian > Policy Objects > Categories.

Add the domains:

schoolassetmanager.co.uk
control.premiumassetmanager.com

to the Authentication exceptions category. You may need to create this category first if one does not exist.

Browse to Web proxy > Authentication > Exceptions.

Add the following categories to Included categories or category groups:

SSL/CRL
Software Updates
Authentication Exceptions — Note: This category should already be included.

Web Filter Policies

Browse to Guardian > Web Filter > Policy Wizard.

Create a policy with the following conditions:

Who — Everyone
What — Authentication Exceptions, SSL/CRL, Software Updates
Where — Everywhere
When — Always
Action — Whitelist
Action — Enabled
Browse to Guardian > Web Filter > Policies.
Move the policy you created up the table until it is above any block or blanket block in place for the group Unauthenticated IPs.

Testing

Use a test client to connect to the School Asset Manager.

Check the web filter logs, and add any domains that appear for the test client's IP address to the authentication exception created above.

Attribution:

Last updated:

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23 August 2016

 

DMT

 

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