Why can I not stream videos from IRIS Connect?

Article #:

Product

Castle

1889

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All

Summary

Video streaming from the IRIS Connect teaching website is not working behind a proxy.

Problem

Video streaming services from the IRIS Connect website do not work when the user's device is behind a proxy — both automatic and manually configured proxies:

The user is presented with connection error messages. Opening all ports on the firewall does not resolve the problem.

Solution

Luckily, IRIS Connect are aware of this issue. They must enable tunnel streaming when behind a proxy for all associated school accounts. This utilizes the RTMPTE protocol which resolves the issue.

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27th July 2016

 

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